How does the bundle discount work at checkout? The more you bundle, the more you save. When you add 3 or more bundles to your cart, an automatic $5 discount per bundle will be applied at checkout. No promo code is needed. Do I need a promo code to receive the bundle discount? No. If your cart qualifies, the discount will automatically appear during checkout. Can I combine the bundle discount with another promotion? Additional promotional offers may have their own terms and restrictions. If another discount cannot be combined with the bundle offer, the applicable discount will be reflected at checkout. Can I change my order after it has been placed? We begin processing orders quickly. If you need to request a change, contact us as soon as possible with your order number. Once your order has entered processing or has shipped, changes may no longer be possible. Can I cancel my order? Cancellation requests must be submitted before your order enters processing. Once an order has been processed or shipped, it cannot be canceled.

Is Bundle Xpress hair 100% human hair? Yes. Bundle Xpress offers 100% human hair designed to give you the styling flexibility you expect from quality extensions. Our hair can be professionally colored, lifted, curled, straightened, and styled with heat when cared for properly. Can Bundle Xpress hair be colored or bleached? Yes. Because our bundles are human hair, they can be professionally colored and lifted. For the best results and to protect the longevity of your bundles, we recommend having all major color services performed by a licensed stylist or experienced color professional. Can I use heat on the hair? Yes. Our hair can be styled using professional heat tools. We recommend using a lightweight heat protectant before applying heat and avoiding excessive temperatures to preserve the hair over time. Does Bundle Xpress hair shed? Minimal shedding is normal with authentic human hair extensions. Our reinforced tracks are designed to help minimize excessive shedding during normal wear and maintenance. Does the hair tangle? With proper care, Bundle Xpress hair is designed to maintain soft movement with minimal tangling. Like natural hair, extensions can become dry or tangled if they are not properly moisturized, detangled, and maintained. Will the hair look exactly like the photos online? Because human hair is a natural product, slight variations in texture, wave pattern, and appearance may occur between bundles. Styling, lighting, product use, and installation can also affect the final look.

How many bundles do I need for a full install? For most traditional installs using lengths between 18" and 24", we recommend approximately 3 to 4 bundles, depending on the fullness and style you want. For longer lengths or an extra-full look, additional bundles may be recommended. Do longer lengths require more bundles? Usually, yes. Longer bundles contain the same overall weight of hair, which means the strands are distributed over more length. Adding an extra bundle can help create a fuller look from root to ends. Should all of my bundles be the same length? They can be, but they don’t have to be. Mixing lengths can create a naturally layered look. For example, you may choose three consecutive lengths for added dimension and movement. How do I choose the right texture? Choose a texture based on the finished style you want and how much daily styling you prefer to do. Some textures are designed for sleek versatility, while others naturally provide more wave, volume, or movement.

How long does Bundle Xpress hair last? With proper care and maintenance, your Bundle Xpress hair can last through multiple installations. The exact lifespan will depend on how frequently the hair is worn, styled, colored, washed, and maintained. Can I reinstall my bundles? Yes. One of the benefits of quality human hair is the ability to reuse it. Proper removal, cleansing, conditioning, storage, and maintenance between installations can help extend the life of your bundles. Can the wefts be cut? Yes, but cutting the wefts can increase shedding if they are not properly sealed. We recommend having modifications made by an experienced stylist whenever possible. Can I swim or work out while wearing my extensions? Yes, but additional maintenance may be required. Chlorine, saltwater, sweat, and frequent moisture exposure can dry out extensions. Keep the hair detangled and properly cleansed and conditioned after heavy exposure.

How should I care for my bundles? Treat your bundles like quality natural hair. We recommend: Washing with a sulfate-free shampoo Using a moisturizing or hydrating conditioner Detangling gently from the ends upward Using a lightweight heat protectant before heat styling Limiting heavy oils, silicone buildup, and excessive product use Protecting your hair while sleeping Allowing the hair to dry thoroughly before storing or reinstalling How often should I wash my bundles? Wash your extensions as needed based on product buildup, activity level, and styling habits. Overwashing can dry the hair out, while excessive product buildup can affect movement and softness. What products should I avoid? Avoid excessive use of heavy oils, waxes, thick silicones, alcohol-heavy products, and products that create unnecessary buildup. Lightweight moisture and conditioning products usually work best. How should I sleep with my bundles? Before bed, gently detangle the hair and loosely wrap, braid, or secure it. Sleeping with a satin or silk scarf, bonnet, or pillowcase can help minimize friction and tangling. How do I make my heat curls last longer? Because our hair is not dependent on heavy factory coatings to create stiffness, we recommend using a light setting spray and allowing curls to cool before separating them. For longer-lasting curls, pin-curl each section while it is still warm and release it after the hair has completely cooled. How should I store my hair between installs? Make sure your bundles are completely clean and dry before storing them. Gently detangle the hair, secure it loosely, and store it in a clean, dry place away from excessive moisture.

How long does order processing take? Orders are typically processed within 1–2 business days. Processing time refers to the time needed to prepare your order before it is transferred to the shipping carrier. How long does shipping take? Once your order has shipped, standard delivery typically takes approximately 3–5 business days, depending on your location and the shipping carrier. Processing time and shipping time are separate. Will I receive a tracking number? Yes. Once your order has shipped, you will receive an email containing your tracking information so you can follow your package throughout delivery. Do you offer local pickup? At this time, all Bundle Xpress orders are shipped directly to the shipping address provided at checkout. This allows orders to remain documented and trackable throughout the delivery process. Can I change my shipping address after placing an order? Address changes can only be requested before your order enters processing. If you notice an error, contact us immediately with your order number and the correct shipping information. Once your package has been processed or shipped, we cannot guarantee that an address change can be made. What happens if I enter the wrong shipping address? Customers are responsible for reviewing their shipping information before submitting an order. Contact us immediately if you notice an error. Once an order has shipped, Bundle Xpress may not be able to reroute or recover a package sent to an incorrectly entered address. What if my package is delayed? Once your package has been transferred to the shipping carrier, transit times are controlled by the carrier. If your tracking information has not updated for an extended period or appears to be delayed, contact customer support with your order number and tracking information so we can assist you with the next steps. What if my package is lost? If tracking indicates that your package may be lost in transit, contact us so we can assist with reviewing the shipment and available carrier options. What if tracking says delivered, but I don't have my package? First, check around your delivery location, household members, front desk, leasing office, neighbors, or other secure areas where the carrier may have left the package. If you still cannot locate it, contact the shipping carrier directly and notify Bundle Xpress customer support with your order number and tracking information.